Terms & conditions

Working draft · Version 2026-10-02-v2 · Prepared 2 October 2026

1. Who we are and what these terms cover

Disco Shift is operated by [legal entity or proprietor name, company number if applicable, registered or business address, and support email — owner to complete]. “Business” means the venue or other organisation seeking hospitality staff; “Professional” means a person seeking hospitality shifts. “You” means the account holder and, for an authorised Business representative, the Business they represent.

These common terms and the section for your account role govern use of Disco Shift. Each booking also needs appropriate terms between the Business and Professional. Before launch, Disco Shift must confirm [supported UK nation(s), minimum account/working age, governing law and courts]. Nothing here excludes mandatory local rights or access to a court, tribunal or regulator with jurisdiction.

Disco Shift provides profiles, shift adverts, applications, approval, completion records, reviews and payment records. After approving a Professional, the Business pays the estimated scheduled worker amount plus Disco Shift’s 20% fee through the configured payment provider. Following the shift, the Business submits hours, tip or a no-show outcome. The Professional must accept that outcome before payout is initiated; if the Professional queries it, settlement pauses while the Business reviews and resubmits it. Disco Shift is not a bank, and the payment provider’s terms govern payment processing, refunds and payout availability. This flow is subject to provider configuration and legal review before live use. Disco Shift does not guarantee a successful or immediate bank payout.

Calling someone a Professional, using an invoice, or paying directly does not determine employment or tax status. The actual arrangements and applicable law decide whether someone is a worker, employee or self-employed, and whether Disco Shift has duties as an employment agency, employment business or other intermediary. These terms do not transfer or exclude a statutory duty imposed on Disco Shift or either party.

2. Accounts and acceptance

Provide accurate information, use your own account, protect your password and tell Disco Shift promptly about suspected misuse. You must have authority to act for a Business. Do not impersonate another person, misrepresent qualifications, upload material you cannot lawfully use, or attempt to access someone else’s private data. Keep your details and availability current.

The registration or renewal screen asks you actively to agree to the version of these terms shown for your role and acknowledge the Privacy Notice. Payment method and payout setup, if available, use the payment provider’s hosted onboarding; do not send card or bank credentials to Disco Shift support. Privacy acknowledgment is not consent to every use of personal data or to marketing. Account access alone does not establish legal eligibility for a particular job. A declared birth date is not verified age or identity; legal age, school-leaving, licensing and working-time restrictions still apply.

We will identify a new version and seek fresh agreement for material changes before new marketplace activity subject to those changes. New fees will not retrospectively change an existing booking or recorded obligation without lawful agreement. Save or print the version you accept. If you do not accept an update, contact Disco Shift to arrange closure and access to outstanding records; existing payment obligations and statutory rights remain.

3. Applications, bookings and changes

Applying expresses a Professional’s wish to work the advertised shift. A place is booked when the Business approves that application. In these terms, a Professional having “accepted” a shift means that the application has reached that approved/accepted booking state in Disco Shift. An application alone does not trigger the historical-acceptance cancellation fee. Each approval fills one place; pending applications are not a promise of work.

Before work begins, both parties must confirm duties, venue, dates, times, rate, breaks, payment date and method, required clothing/equipment, induction and a venue contact. The Business must provide any legally required engagement documents and assignment information. Disco Shift’s booking record does not replace them. Changes to an accepted shift require both parties’ agreement; a Business must not substitute worse terms unilaterally. The app locks advert editing after a recorded acceptance. Contact each other directly about changes the app cannot record.

Disco Shift checks clashes with approved Disco Shift bookings, but does not know your full work schedule elsewhere. A Trusted Pros advert still requires an application and approval; inclusion in a team does not guarantee work or compel acceptance.

4. Business terms

Post genuine, accurate vacancies with a lawful rate and requirements. Assess suitability fairly, make reasonable adjustments where required, and do not discriminate or harass. An age label generated by Disco Shift is not legal permission to exclude applicants. Use an age restriction only where lawful for the particular role.

Before engagement, establish the correct employment and tax treatment and who is responsible for right-to-work checks, payroll, deductions, National Insurance, holiday pay, pensions, required written particulars, agency-worker rights and insurance. Perform the checks and provide the protections for which you are legally responsible. Do not assume that Disco Shift has checked a profile, credential or immigration status.

Provide a safe workplace, suitable equipment, induction, supervision and relevant food safety or licensing instruction. Check working hours and rest, including other employment and additional protections for young workers. Tell the Professional about material hazards and report a serious incident through the appropriate workplace and emergency channels. Disco Shift’s availability checks do not verify working-time compliance.

Pay all sums legally due on time, including any applicable holiday pay and lawful tip allocation. Tips cannot substitute for minimum wages. Disco Shift’s 20% fee is the Business’s responsibility and is added to the estimated worker pay at checkout; never deduct it from a Professional’s pay or tips. The Business’s payment is taken after approval, before work begins. Disputed platform records do not remove statutory payment duties.

Use applicant and approved-worker contact details only for legitimate recruitment, the engagement and related lawful administration. Keep them secure, provide your own privacy information where required, and do not use them for unsolicited marketing or disclose them unnecessarily.

5. Professional terms

Apply only when available and reasonably able to do the work. Describe experience and skills honestly, provide information needed for lawful eligibility checks, arrive as agreed and follow lawful, reasonable workplace instructions. Tell the Business promptly about delay, inability to attend or an unsafe situation. You do not have to accept a shift, and these terms do not restrict lawful work elsewhere.

Disco Shift charges Professionals no work-finding fee. You are not responsible for the Business’s Disco Shift commission or cancellation fee. After a shift, the Business records actual hours and any tip, or reports a no-show. You can accept the outcome or query it with an explanation. If the Business does not submit an outcome within three days after the scheduled shift end, the app sends you a proposal using the original scheduled hours and rate, with no tip. If you accept an outcome, payout or any required refund is initiated. A query returns the outcome to the Business for review and pauses platform settlement while it is corrected; it does not waive or reduce any statutory payment right or excuse any legally responsible party from paying sums when due. Actual bank payout timing depends on the payment provider and your completed payout onboarding.

Check hours, pay and tips carefully. Confirm only an accurate record, and request a correction if it is wrong. Report receipt of payment only when received. Where genuinely required, meet your own tax and invoicing responsibilities; these terms do not require self-employment or shift an employer’s payroll duties to you. Use the invoice tool only where invoicing is appropriate, and use the venue’s payroll process where you are paid through payroll.

6. Business fees, tips and invoices

The Business owes Disco Shift a commission of 20% of Professional pay, excluding tips. At approval, the app estimates worker pay from scheduled hours multiplied by the agreed hourly rate, then adds the 20% fee to the amount charged. For example, an eight-hour shift at £15 is estimated at £120 worker pay plus a £24 Disco Shift fee, or £144 total. Tips are excluded from the fee and are recorded at completion. The accepted completed hours determine worker pay and the 20% fee. If the final amount including any tip is higher than the upfront payment, the Business must authorize the difference before payout; if it is lower, the difference is refunded. Tips are passed through without a Disco Shift commission. VAT, if lawfully applicable to Disco Shift’s fee, is shown separately; no VAT registration or VAT rate is represented by this draft.

7. Completion outcome and payout timing

The Business submits actual hours and any tip, or reports a no-show, after the shift. The Professional can accept the outcome or query it with a reason. A query sends the record back to the Business to review and resubmit. The Business has three days from the scheduled shift end to make its initial submission. If it does not, the app sends the Professional a proposal using the original scheduled hours and rate with no tip; the Professional must still accept or query that proposal. Acceptance initiates the appropriate payout and any difference refund. If the final total is higher than the amount initially paid, the Business must authorize the additional payment before payout; if lower, the difference is refunded. A no-show accepted by the Professional results in a refund of the upfront payment. A query pauses platform settlement while the parties resolve the record, but does not waive any statutory payment right or allow a legally responsible party to delay wages that are due.

Provider processing and bank transfer times vary. A “payout queued” status is not proof the funds have reached a bank account. Payment records, provider receipts and refunds are subject to the provider’s terms and the final legal and operational arrangements. The invoice tool remains a shift record and should only be used where an invoice is appropriate; it is not a substitute for a required payroll process.

8. Cancellation policy

A Professional can cancel an approved future shift before it starts. A cancellation made 48 hours or less before the scheduled start contributes to the profile’s late-cancellation count; an earlier cancellation does not. Notify the Business promptly as well. No Disco Shift cancellation penalty is charged to the Professional. Under the proposed payment flow, a Professional cancellation results in a full refund of the Business’s upfront payment, subject to payment-provider processing time. Contact Disco Shift to challenge an inaccurate record or explain an exceptional circumstance; the current app does not automatically decide exceptions.

A Business may cancel a shift before it starts. If it cancels at least 24 hours before the start, the Business receives a full refund of the upfront payment. If a Professional cancels, the Business also receives a full refund. If the Business cancels less than 24 hours before the start and a Professional had previously been approved, the Professional receives 20% of scheduled pay, Disco Shift retains its full 20% fee on the original scheduled pay, and the Business receives the remainder as a refund. A pending application alone does not trigger the late-cancellation charges. Refunds and compensation are processed through the payment provider, subject to successful provider configuration and processing times.

Example: for one eight-hour shift at £15/hour, scheduled pay is £120 and the upfront charge is £144 including the £24 Disco Shift fee. If the Business cancels late after a Professional has been approved, £24 is allocated to the Professional, £24 is retained as the Disco Shift cancellation fee, and £96 is refunded to the Business. If no Professional was ever approved, the late cancellation fee does not apply. Any applicable VAT on Disco Shift’s fee is shown separately.

Notice is measured when the server confirms cancellation. Exactly 24 hours is not late. A booking cancellation does not extinguish pay already earned for work performed or a greater contractual/statutory entitlement. Business cancellations do not count against a Professional’s cancellation record. Cancellation payment allocations depend on the payment provider and may take time to appear in the parties’ accounts.

These amounts do not cap a greater contractual or statutory entitlement or remove pay due for work already performed. For problems after a shift starts or where the app cannot correctly record events, contact the other party and Disco Shift; do not use false hours or a false cancellation to resolve them.

9. Profiles, reviews and content

Profiles, reviews and recorded activity help users make decisions but are not guarantees or verified credentials. The displayed attendance-related measure uses confirmed completions and recorded late cancellations; Disco Shift does not separately record every no-show. Do not treat it as a verified attendance rate.

A Professional may request a Certified Professional badge after completing training delivered by BM Hospitality Services. Disco Shift awards the badge only after the partner or an authorised Disco Shift reviewer verifies completion. It indicates completion of that training programme only; it is not a guarantee of skill, identity, right to work, licence, safety, or suitability for a particular shift. Disco Shift may remove an inaccurate or expired badge after review.

Leave relevant, honest reviews based on the completed engagement. Do not publish threats, discriminatory material, confidential information or unnecessary personal details. You retain ownership of your content and permit Disco Shift to store, display and process it as needed to provide the service and handle reports, subject to the Privacy Notice. Use only photos and logos you have permission to upload. Profile-photo files currently have public URLs.

10. Problems, suspension and ending use

For an hours or payment issue, first use the correction or payment-issue feature and contact the other party directly. For account, content, billing or record issues, contact [monitored support email and complaints address] with the relevant shift or invoice reference. Do not include bank passwords or unnecessary sensitive documents. Disco Shift can help investigate platform records but does not currently offer binding dispute adjudication or a wage guarantee. You remain free to obtain independent advice, contact Acas or the appropriate regulator, or bring a claim; using support does not extend a legal deadline.

Disco Shift may proportionately restrict access or remove content where reasonably necessary for suspected unlawful use, fraud, serious breach or security. We will explain the reason and provide an opportunity to respond where lawful and practicable; urgent protective action may come first. Contact support for review. We do not restrict accounts merely because a Professional works elsewhere, declines new work, or exercises a statutory right. “Undercutting” means a Business or Professional deliberately using contact or booking information obtained through Disco Shift to move a Disco Shift-introduced shift or engagement off-platform to avoid the applicable Disco Shift fee. It does not mean negotiating a lawful rate, accepting lawful work elsewhere, or declining a Disco Shift booking. If, after investigating and giving the account holder a reasonable opportunity to respond, Disco Shift determines that an account deliberately undercut a Disco Shift-introduced booking, Disco Shift will terminate that account. This clause does not restrict statutory rights or lawful work unrelated to a Disco Shift introduction.

You can stop seeking or posting new work at any time and request account closure through support. Resolve or lawfully cancel outstanding bookings and settle valid obligations. Closure does not erase records that must be retained lawfully, extinguish earned pay or remove accrued rights. Retention and privacy requests are described in the Privacy Notice.

11. Responsibility and final details

Disco Shift must exercise reasonable care and skill in providing its service. We do not promise uninterrupted access or that user-supplied information is accurate. Each party remains responsible for loss caused by its own breach or negligence under applicable law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded. No general monetary liability cap or blanket indemnity is imposed by this draft.

If a provision is unenforceable, the remaining provisions continue so far as lawful. These terms do not authorise either user to bind Disco Shift, and do not make a Business representative personally guarantee company debts. They contain no non-compete or exclusivity term. The anti-undercutting rule in section 10 applies only to a Disco Shift-introduced booking and requires investigation and an opportunity to respond.

Operator and formal notices: [legal name, address and monitored email]. Governing law and jurisdiction: [complete after entity and launch territory are confirmed; preserve mandatory worker and consumer rights].